we ask you what you want and in the process we identify your needs, we can do this by phone, skype or email.
in order to make a recommendation we may require some preliminary documents such as payslips. We then send you an email giving you all the facts in writing – 1 to 4 hours depending on complexity
by law before we can offer any advice we must complete a “Customer Needs Assessment”, luckily this information is almost entirely re-used for the application. We can complete this with you or you can use our Customer Portal to enter the information and upload the required documentation.
supporting documents can be emailed or uploaded via the Customer Portal. These vary by lender but typically ID, income, existing loans and bank statements. We offer bankstatements.com.au as a free service that allows you to permit us to obtain all the statements we require direct from your banks – this saves you a lot time.
we then complete the application and provide it to you to sign off – we now offer electronic signatures on all of our documents
valuation ordered, if not already done and application will be taken up for assessment between 24 and 72 hours – this can vary dramatically which is something we take into consideration when making a recommendation. Once assessment is commenced and all supporting documents accepted assessment typically takes 24 – 48 hours
application is approved, mortgage documents are prepared and posted or emailed to you – typically 3 days
documents returned to the lender and checked – if a refinance is involved the existing lender can delay the settlement by 2 weeks if they see fit
settlement booked between your solicitor, the bank’s solicitor and the vendor’s solicitors – typically 3 days
money handed over and with settlement finally complete, crack open the champagne you are now the proud owner of a new mortgage
Now for the details…
The following information is simply trying to set your expectations to ensure that you fully understand the process and potential obstacles. We can handle your application manually or we can provide you with secure access to our portal and this allows you to provide the information required, in your own time and upload your documents, ready for submission. The choice is yours.
Document Check List Important Tips
Please understand that the document requirements have escalated as a result of the Banking Royal Commission and increased surveillance by the regulators. Often we have little if any room for flexibility so if you have difficulty providing anything – please give us as call to discuss the best alternative options.
You will be provided with a document check list, each lender has slightly varying requirements. Please pay close attention to providing exactly what is asked for and unless otherwise stated please ensure that documents are the most recent available. You have an obligation to disclose any pertinent information and we are obliged to inform the lender of any information that you disclose to us that we consider pertinent to your application.
The following is a typical checklist:
Payslips must be most recent and where multiple are required ( can be up to three) they must be consecutive – feel free to black out your tax file number. They must clearly show your employers name, your name and preferably annual salary or YTD figure that allows an accurate annual figure to be calculated. If your pay slip does not comply please provide most recent ATO group certificate or assessment notice. Alternative documents (check specifics) normally a signed letter from employer on letterhead.
Bank internet statements can be acceptable but they must be a complete document (all pages) showing borrowers name, account numbers, balance, limit and transactions for the period specified. If the onlne statement only shows account number – try and find an old printed statement with the same account number and we can tie these together. Lender’s will require an explanation where credit card or overdraft accounts exceed authorised limit or where any payment is missed.
Identity Documents – again this varies by lender. For some lenders identification can be done in a branch where as for others you may need to go to Aust Post ( fees if applicable will be reimbursed with rebate). If you are an Aussie expat then Australian consular staff are the only certification option – check the lender’s requirements closely. Always scan photo ID documents in colour and the image must be clear so it sometimes helps to enlarge x 2 the image. If your name has changed through marriage or divorce please provide a marriage certificate or other verification. In some cases a statutory declaration will suffice.
First Home Owner’s Grant and other government grants or concessions require you to complete additional forms and provide supporting documentation including identification. Please pay very close attention to what is specified in the application form.
Important Stages & Types of Approval
Indicative, Pre-Approval or In-principal
An Indicative or Pre-Approval or Homeseeker Loan is not a full approval. In some cases the lender has not even checked the acceptability of your employment or income so these are of very little use and should not be relied on – we prefer to avoid these lenders unless your position is very strong. Also note that if your circumstances change, employment, your deposit, maybe you enter into a car or personal loan etc, these could jeopardise your loan approval. Likewise the interest rate and product quoted at pre-approval may very well change. Fixed rates are not guaranteed unless you have paid upfront for a rate-lock option.
These are normally issued once the lender has viewed the full application and supporting documents. These are usually subject to a suitable valuation report (typically ordered prior to application) or other specified requirements for example they may require a reduction in a credit card limit. If you fail to provide the required information the loan process will not proceed from that point.
If the loan is over 80% LVR then the mortgage insurer (LMI) will need to approve unless the lender has delegated authority. Only when all stated conditions are met will the lender issue an unconditional approval – but keep in mind it is unconditional only as long as your circumstances do not change.
The finance clause and cooling off period ( not applicable at auction). This varies from state to state and is stipulated in your purchase contract. Extensions to the period can be negotiated and are not uncommon. Never waive your cooling off option without discussing with us and your solicitor. Lenders make no commitment and many often fail to provide an approval within the cooling off period – performance varies widely from week to week. If you have a conditional approval in place prior to entering into the contract your chances are greatly improved. Once the cooling off period expires you must either proceed or withdraw from the deal – it would be very inadvisable to continue with a contract without finance approval – the legal implications are very serious and not just the loss of deposit you must speak to your legal advisor before making this decision.
Loan Documents and Settlement Process
The normal settlement period seems like weeks away, please do not become complacent by that. As some times lenders can be overloaded either with applications or system failure and this can result in extended delays. It is estimated that 1 in 5 property settlements are delayed and when settlement is delayed lenders will rarely accept responsibility (even if they are responsible) for any costs you incur as a result of these delays.
Ideally please try to ensure that the name/s appearing on the contract of sale is exactly the same as the name used for the applicants for the loan eg: William Smith is NOT the same as William & Mary Smith. When you receive your letter of offer check the details again for accuracy of names and addresses, loan type and interest charges – call us if you have any concerns.
The mortgage documents will be issued on the basis of the offer, if you want to change anything it may result in having documents re-issued that can waste several days. If your loan should be Interest Only – this must be correct prior to settlement as it is not always a simple (cheap) matter to change after settlement.
Note: if you apply for a package deal discount based on payment of an annual fee then the interest rates and fees quoted on the mortgage document will usually be the rates and charges that will apply if you fail to pay the annual fee. Which makes sense when you think about it.
Finally, the mortgage document is a contract and as such it advisable that you seek legal advice. You cannot modify (using initials) the contract and any changes will require a re-issue of mortgage documents with further delays so pay close attention and ensure you sign where required with appropriate witness signatures and return all documents that are not indicated as “clients copy”. The Mortgage Finance Association recommends that mortgage brokers should not advise or offer interpretation of mortgage contracts as we are not qualified or indemnified to do so. We can assist you with clarification on interest rates and fees however we strongly advise you to seek professional legal advice on the terms of the mortgage contract.
The entire process will typically take 4 weeks, maybe 6 weeks or longer if you are overseas or otherwise unavailable at any time during the process. It is vitally important that once the application is approved and until settled you make no significant changes to your lifestyle, employment or other circumstances.
There are a lot players in this game
Finally the home loan application process is actually straight forward as long as we all understand the requirements and the roles of everyone involved- these include you the buyers, the vendors ( the people selling ), bank’s credit assessors, property valuers, building and pest inspectors, banks legal team, vendors solicitors and your solicitors, , real estate agents, buyer’s agent, tenants (if the property is currently rented), mortgage and general insurers…. and finally your mortgage broker.