Internal Dispute Resolution Process

We recognise that sometimes things don’t go as planned. It is important to Perfect Fit Home Loans that we resolve your concern. If you have a matter that is in dispute or a complaint about Perfect Fit Home Loans, you can use our Internal Dispute Process by contacting us as detailed in Step 1.

The Internal Dispute Resolution Process is a 3 step process.

Step 1:

Contact Perfect Fit Home Loans Dispute Resolution Manager:

By Phone: 0490 383 593

By Email: enquiries@perfectfithomeloans.com.au

Mail: Perfect Fit Home Loans, PO Box 99, Mill Park VIC 3082

Step 2:

We will do our utmost to resolve the matter in a timely fashion. If we cannot resolve the matter promptly due to its complexity, you will be advised in writing.

Step 3:

If you are still not satisfied with the outcome, you can refer your concern to an independent external Dispute Resolution Scheme whose details appear below.

 

External Dispute Resolution Service

The Australian Financial Complaints Authority Limited (AFCA) was established to provide assistance in dispute resolution between clients and members of the financial services industry, which include mortgage managers and providers of financial products. Services are free to consumers.

How to contact them:

Website: www.afca.org.au

By phone: 1800 931 678

By Fax: 03 9613 6399

Mail: GPO Box 3, Melbourne VIC 3001